I think any business not considering Environmental, Social and Governance (ESG) in its future growth strategy, at a time of such due focus on climate change and social value, does so at its peril. Fundamentally we must all agree that businesses have an ethical responsibility towards making a positive impact, both environmentally and socially, and that this endeavour starts with good governance.

The process of case management has always been dynamic; a good case manager must deal with multiple information streams from across the entire spectrum of allied clinical professionals working on behalf of the client, directing, overseeing and optimising the rehabilitation journey.

It’s significant that eight out of ten consumers are influenced by company websites. However, when it comes to our potential clients, they are much more than just consumers. Visitors to the Breakthrough website are here because either a loved one, or they themselves, have experienced a life changing injury.

It seems to me that for much of my working life, I’ve been part of organisations that have claimed to be all about ‘Our People’. In reality, my own experiences often left me wondering whether such statements were entirely honest or accurately representative.

Undoubtedly, a successful team is one motivated by the shared core values of its members. When your team shares the same sense of purpose, they celebrate and champion each other and this creates a culture of excellence within the business as a whole.

1. What affect are both the limitations on face-to-face interactions and rehab providers being able to utilise more digital offerings - having on claimants? I think the rapid shift to upscale the digital tools in our armoury has presented an opportunity to challenge the way we do things. Sometimes, and with every good intention, we can all continue with processes that form part of accepted practice and we stick with what we know works.

Medicine has historically treated physical and mental health as two very separate entities. While this is changing, we are only just starting to understand the power of the connection between our body and our mind.

When we work with someone who has experienced life changing and catastrophic injury, our purpose as case managers is to restore their quality of life and independence as far as practically possible. Finding and acquiring the latest and most appropriate technology is often fundamental to achieving this.

I believe that after a life changing personal injury, every single professional involved in an individual’s care should focus on two things. At Breakthrough, our experience as case managers enables us to recognise that the focus on these important principles is paramount, and this underpins our approach to care. 

A case manager is there to guide you and your family through the strange and unfamiliar world you find yourself in following a life changing injury. However, to access this support you need to choose a case management company.

This blog aims to address any fears you might have about taking on a case manager, explains how case management works, and hopefully demystifies the process for you.