Our Leadership Team
Chief Executive Officer
Annabelle serves as the Chief Executive Officer of Breakthrough Case Management Ltd. A registered nurse and capable leader with over 30 years’ experience, Annabelle held several senior positions in the healthcare sector before founding Breakthrough in 2018.
Annabelle’s commitment to leading from the front, empowering teams, driving change, and maximising quality and excellence has seen the company grow steadily year on year. She is known for championing team well-being and creating organisational culture based on trust, collaboration, and transparency.
Annabelle is a motivational hands-on leader who is purpose driven, dynamic and influential; she regularly collaborates with industry publications and is a respected voice in the sector.
Annabelle says ‘In just over 5 years Breakthrough has established itself as a real presence in the Major Trauma Case Management and Care Sector. Our services have expanded as our reputation for being leaders in the field has blossomed. I could not be prouder of our collective achievements and for the transformational impact we deliver for individuals with life changing catastrophic injury. In 2024, I will be leading the company through significant and exciting organisational change as we increase our coverage nationally and increase our partnership working’.
Our Operations Team
Chief Operating Officer
Danielle oversees the business operations of the company …
.., ensuring the effective delivery of high-quality care and case management services, optimising operational efficiency, and driving organisational growth. She also takes overall responsibility for Human Resources, setting and maintaining our recruitment standards.
Care Operations Lead & Registered Manager
As Registered Manager for Breakthrough Care …
… Natasha’s focus is on the delivery of high-quality care and support to individuals in accordance with regulatory standards and best practices. Our teams of highly trained health care and rehabilitation assistants work under her direction to provide outstanding support to our clients.
With over 30 years of experience in a variety of Business Development roles …
… Tracey leads on service development, relationship management and operational strategy. She works closely with the Chief Executive and Chief Operating Officer and is a key point of contact for external commercial stakeholders.
Head of Case Management & Senior Case Manager
Victoria is responsible for overseeing the company’s Case Managers …
… with a particular focus on mentorship – ensuring the continued provision of consistently excellent services for which Breakthrough is renowned, whilst also keeping a close eye on the needs and development of the case managers themselves.
Head of Communications
Deborah leads Breakthrough’s communications internally and externally …
.., working closely with the whole team to deliver key messages through multiple channels.
Deborah is a national award-winning journalist who has worked in regional, national and international media, most recently being editor of NR Times for three years, the world’s biggest neuro-rehab title. She currently holds the position of editor of the BABICM members’ magazine, and gained further insight into the world of neurotrauma through her position as head of communications in a nationally-known law firm.
Care Quality & Corporate Governance Lead
Charmaine has a key role in the coordination of our care services …
… Charmaine is responsible for ensuring that all our services commit to a quality improvement culture and adhere to statutory regulations. She also takes the lead on Data Security and Data Protection throughout the company.
Lucy works closely with the Chief Executive Officer and Commercial Manager …
… and oversees the company’s bookkeeping, financial data management and compliance. Lucy is a key point of contact within the company for law firms and external stakeholders.
Katie works closely with the Care Quality Lead …
… assisting with the recruitment and induction of new staff across the company, as well as providing executive support to the Leadership team and case managers.
Becky works closely with the Head of Communications …
… helping to deliver key messages through multiple channels. She also provides general administrative support to the Leadership team and the wider Operations team.