Annabelle Lofthouse and Catrin May are the co-founders and directors of Breakthrough Case Management and Breakthrough Care. They are both registered nurses with significant experience, spanning over 30 years in healthcare and over a decade in complex case management and complex care support.
Annabelle and Catrin first worked together in 2017 and quickly discovered that their individual approaches to case management and rehabilitation were closely aligned. A shared set of values, a strong commitment to quality, and a focus on achieving measurable results for clients led to the creation of Breakthrough Case Management and Breakthrough Care.
Both Annabelle and Catrin are members of The Royal College of Nursing, BABICM and CMSUK.
HR Manager
As the most senior HR Practitioner in the organisation, Danielle is our first port of call for all employee related issues. Responsible for designing and developing the company's workforce strategy, Danielle advises and supports staff and case managers as well as working closely with the Directors to ensure legal compliance throughout human resource management.
Homecare Operations Manager
Natasha leads our domiciliary complex care service. Our highly trained health care assistants work under her direction to provide outstanding support to our clients.
Care Coordinator
Charmaine coordinates our care services and takes the lead on compliance within individual teams.
Accounts Assistant
A qualified accountant with extensive experience dealing with legal financial transactions. Lucy oversees the accounts department of Breakthrough Case Management. Highly organised with a keen eye for detail, Lucy keeps the best interests of both the business and its clients at the heart of everything she does.
HR & Communications Assistant
Ciaran assists with the recruitment and implementation of new staff and manages mandatory training requirements as well as providing general executive support to the Directors and the wider admin team. With an ever-positive approach and a can-do attitude, Ciaran liaises with case managers, clients, their families and support staff on a daily basis.
Office Administrator
Becky has a sound understanding of Breakthrough Case Management and provides administrative support, both to the Directors and the operations team.
Assistant to the Directors
Lucy works with the directors to oversee the invoicing and financial aspects of the company and liaises with law firms, therapists and case managers to this end. With excellent organisational skills and a keen eye for detail, Lucy has a strong background in financial administration and provides vital support to the wider administration team.
Human Resources
Katie manages the recruitment and implementation of new staff across the company and provides executive support to the directors and case managers. As well as being the first port of call for staff and HR enquiries, Katie liaises with a wide range of therapists and referred professionals, as well as clients, and ever calm under pressure, is a highly experienced and respected member of the team
