Annabelle Lofthouse and Catrin May are the co-founders and directors of Breakthrough Case Management and Breakthrough Care. They are both registered nurses with significant experience, spanning over 30 years in healthcare and over a decade in complex case management and complex care support.
Annabelle and Catrin first worked together in 2017 and quickly discovered that their individual approaches to case management and rehabilitation were closely aligned. A shared set of values, a strong commitment to quality, and a focus on achieving measurable results for clients led to the creation of Breakthrough Case Management and Breakthrough Care.
Both Annabelle and Catrin are members of The Royal College of Nursing, BABICM and CMSUK.
Business Operations Manager
Becky is responsible for managing our day to day business operations, developing internal protocols and overseeing the introduction of new software and systems. With a creative mind and a desire to make a difference, Becky shares the directors' company vision and works in close partnership with them to ensure business continuity, engage existing and prospective stakeholders and foster new business opportunities.
Assistant to the Directors
Lucy works with the directors to oversee the invoicing and financial aspects of the company and liaises with law firms, therapists and case managers to this end. With excellent organisational skills and a keen eye for detail, Lucy has a strong background in financial administration and provides vital support to the wider administration team.
Katie manages the recruitment and implementation of new staff across the company and provides executive support to the directors and case managers. As well as being the first port of call for staff and HR enquiries, Katie liaises with a wide range of therapists and referred professionals, as well as clients, and ever calm under pressure, is a highly experienced and respected member of the team
A qualified accountant with extensive experience dealing with legal financial transactions. Lucy oversees the accounts department of Breakthrough Case Management. Highly organised with a keen eye for detail, Lucy keeps the best interests of both the business and its clients at the heart of everything she does.
Homecare Operations Manager
Sara leads our homecare and rehabilitation staff to continue to provide the ‘outstanding’ quality of service and outcomes recognised in Breakthrough's recent CQC inspection. An experienced nurse of 35 years, Sara has a strong background in leadership and governance. Her passion for enabling clients and her determination to keep their wishes and aspirations at the heart of everything she does, makes her a natural fit for Breakthrough.
HR & Communications Assistant
Ciaran assists with the recruitment and implementation of new staff and manages mandatory training requirements as well as providing general executive support to the Directors and the wider admin team. With an ever-positive approach and a can-do attitude, Ciaran liaises with case managers, clients, their families and support staff on a daily basis.
Danielle has a strong background in office administration and her attention to detail and excellent organisational skills are highly valued by the wider operations team. Danielle deals with support worker rotas and maintaining staff databases as well as managing the Breakthrough compliance processes.