Annabelle Lofthouse and Catrin May are the co-founders and directors of Breakthrough Case Management and Breakthrough Care. They are both registered nurses with significant experience, spanning over 30 years in healthcare and over a decade in complex case management and complex care support.
Annabelle and Catrin first worked together in 2017 and quickly discovered that their individual approaches to case management and rehabilitation were closely aligned. A shared set of values, a strong commitment to quality, and a focus on achieving measurable results for clients led to the creation of Breakthrough Case Management and Breakthrough Care.
Both Annabelle and Catrin are members of The Royal College of Nursing, BABICM and CMSUK.
Becky is responsible for managing our day to day business operations, developing internal protocols and overseeing the introduction of new software and systems. With a creative mind and a desire to make a difference, Becky shares the directors' company vision and works in close partnership with them to ensure business continuity, engage existing and prospective stakeholders and foster new business opportunities.
Lucy works with the directors to oversee the invoicing and financial aspects of the company and liaises with law firms, therapists and case managers to this end. With excellent organisational skills and a keen eye for detail, Lucy has a strong background in financial administration and provides vital support to the wider administration team.
Katie manages the recruitment and implementation of new staff across the company and provides executive support to the directors and case managers. As well as being the first port of call for staff and HR enquiries, Katie liaises with a wide range of therapists and referred professionals, as well as clients, and ever calm under pressure, is a highly experienced and respected member of the team
Vicki joined Breakthrough in the summer of 2021 and brings with her a wealth of experience in project management, business support and customer service. With a strong background in digitising systems, quality assurance and compliance management, she is a welcome addition to the administrative team.