Our Leadership Team

Annabelle Lofthouse and Catrin May are the co-founders and directors of Breakthrough Case Management and Breakthrough Care. They are both registered nurses with significant experience, spanning over 30 years in healthcare and over a decade in complex case management and complex care support.
Annabelle and Catrin first worked together in 2017 and quickly discovered that their individual approaches to case management and rehabilitation were closely aligned. A shared set of values, a strong commitment to quality, and a focus on achieving measurable results for clients led to the creation of Breakthrough Case Management and Breakthrough Care.
Both Annabelle and Catrin are members of The Royal College of Nursing, BABICM and CMSUK.

Annabelle Lofthouse Founder of Breakthrough Case Management

Annabelle Lofthouse

Catrin May Founder of Breakthrough Case Management

Catrin May

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Our Operations Team

Office Administrator at Breakthrough Case Management

Danielle Stanley

HR Manager 

As the most senior HR Practitioner in the organisation, Danielle is our first port of call for all employee related issues. Responsible for designing and developing the company's workforce strategy, Danielle advises and supports staff and case managers as well as working closely with the Directors to ensure legal compliance throughout human resource management.

Natasha Brailey

Homecare Operations Manager

Natasha leads our domiciliary complex care service. Our highly trained health care assistants work under her direction to provide outstanding support to our clients.

Charmaine Killengray

Care Coordinator

Charmaine coordinates our care services and takes the lead on compliance within individual teams.

Lucy Ross, Accounts Assistant at Breakthrough Case Management

Lucy Ross  

Accounts Assistant

A qualified accountant with extensive experience dealing with legal financial transactions. Lucy oversees the accounts department of Breakthrough Case Management. Highly organised with a keen eye for detail, Lucy keeps the best interests of both the business and its clients at the heart of everything she does.

Ciaran King,  HR & Communications Assistant at Breakthrough Case Management

Ciaran King

HR & Communications Assistant

Ciaran assists with the recruitment and implementation of new staff and manages mandatory training requirements as well as providing general executive support to the Directors and the wider admin team. With an ever-positive approach and a can-do attitude, Ciaran liaises with case managers, clients, their families and support staff on a daily basis.

Becky Brocklehurst Business Operations

Becky Brocklehurst

Office Administrator

Becky has a sound understanding of Breakthrough Case Management and  provides  administrative support, both to the Directors and the operations team.

Lucy Lancaster Finance

Lucy Lancaster

Assistant to the Directors

Lucy works with the directors to oversee the invoicing and financial aspects of the company and liaises with law firms, therapists and case managers to this end. With excellent organisational skills and a keen eye for detail, Lucy has a strong background in financial administration and provides vital support to the wider administration team.

Katie Redden Recruitment

Katie Redden

Human Resources

Katie manages the recruitment and implementation of new staff across the company and provides executive support to the directors and case managers. As well as being the first port of call for staff and HR enquiries, Katie liaises with a wide range of therapists and referred professionals, as well as clients, and ever calm under pressure, is a highly experienced and respected member of the team

Contact Us
Please get in touch for a sensitive and informal discussion about how we can support your case management, rehabilitation and care needs.
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