Find a Case Manager
Breakthrough Case Managers are all experienced professionals from a variety of clinical disciplines. Our team contains qualified nurses, paediatric nurses, physiotherapists and occupational therapists. This expertise enables us to coordinate, shape and prioritise the most effective rehabilitation, care and therapy packages.
It is normal to feel overwhelmed by new challenges following a life changing injury. The right Case Manager is here to help you and your family achieve maximum quality of life. The breakthrough moment comes when individuals and families are able to take back control and look forward with positivity and optimism.
Victoria McDermott
Head of Case Management & Senior Case Manager
Victoria qualified as an Occupational Therapist in 2010 and has worked in a number of clinical fields including in acute and rehabilitative areas within the NHS and private sectors both within inpatient settings and in the community.
As a Case Manager Victoria handles a portfolio of complex cases; her specialisms include brain injury both acquired and traumatic, spinal cord injury, amputee, complex orthopaedic and poly trauma conditions.
Putting the client and family at the centre of all decisions is key to her approach and successful track record in case management.
Becky Milnor
Avon, Somerset, Devon, Cornwall
Becky is a chartered physiotherapist (Qualified Member of the Chartered Society of Physiotherapy) with over 20 years’ experience in the profession.
She has worked within the NHS and the private sector as a specialist paediatric physiotherapist for the last 17 years.
Lisa Morgan-Shaw
Case Manager & Head of Clinical Training Somerset, Devon, Cornwall
Lisa is a registered general and children’s nurse with over 30 years’ experience in care homes, hospitals, schools, hospices and the community. Lisa is an experienced case manager and senior nurse, skilled in supervision, mentoring, training, coaching and teaching, and is Breakthrough Case Management’s Head of Clinical Training.Lisa is highly skilled in coordinating the activities of the multi-disciplinary teams working with her clients, establishing meaningful rehabilitation and supportive care packages.
Alice Golding
London, Surrey, West Sussex, Hampshire, Isle of Wight
Alice is an assistant psychologist and a distance learning assessor. She has over 18 years’ experience in education working with both adults and children. She has held a variety of teaching, leadership and management roles in further education. Alongside her role as a case manager, she works within a multi-disciplinary team specialising in autism, special educational needs and disability.
Kate Golding
London, Surrey, West Sussex, Hampshire, Isle of Wight
Kate is a consultant nurse in child and adolescent mental health, she specialises in multi-trauma, mental health, head injury, autism, ADD, learning disability. Kate case manages both child and adult clients, she teaches nationally and internationally, provides clinical supervision and has published works.
Kelly Cleland
Avon, Somerset, Devon, Cornwall
Kelly is a Physiotherapist with comprehensive experience in a broad range of settings. Kelly’s background in supporting clients with long term disabilities within a multidisciplinary team means that she is experienced in liaising with other services, joint goal setting and the importance of clear communication. Kelly holds professional registrations with the Health and Care Professions Council and The Chartered Society of Physiotherapy.
Jill Ferrie
Senior Case Manager Southwest, South, and Northeast
Jill qualified as an occupational therapist in 1998 and has spent much of her career specialising in the area of brain injury and neurological rehabilitation, both clinically and managerially. Jill has worked as a case manager since 2006 and uses her extensive rehabilitation experience to coordinate goal-directed programmes of care, treatment and therapy. Alongside case management, Jill prepares expert witness reports and leads a team of expert nurses and occupational therapists.
Jill is a member of CMSUK, BABICM and MASCIP.
Susannah Barnes
Senior Case Manager Southwest: Dorset, Wiltshire, Gloucestershire & Avon
Since qualifying as an Occupational Therapist in 1982, Susannah has worked in the fields of learning and physical disabilities, in particular with children and young adults who have complex needs and disabilities, including as a result of acquired brain injury, cerebral palsy, autistic spectrum disorder and various syndromes and endocrine disorders. With over 20 years of Case Management experience, Susannah has managed large care teams and overseen the recruitment of carers and treating professionals. Assertive, tenacious and calm under pressure, Susannah has a particular skill for dealing with challenging behaviours. Susannah is a member of HCPC, BAOT, BABICM and CMSUK.
Dr Simone Neil
Case Manager Central and Greater London
Simone is a qualified GP with both NHS and Private clinical expertise. Simone is passionate about patient care, research, teaching, lifestyle medicine and clinical development. Simone has broad experience as a doctor including general and acute/emergency medicine, occupational health, trauma and orthopaedics.