Find a Case Manager
Our case managers are based throughout England and support clients and families to rebuild their lives after traumatic, life-changing injury, wherever they may be. While usually handling cases based locally to them, our team are willing to travel to see clients and attend meetings, meaning that we have widespread coverage across the country. Our network of professionals with whom we work extends throughout England, meaning we can bring in excellent therapists in their home region to add to the support they receive. Breakthrough Case Managers are all experienced professionals from a variety of clinical disciplines. Our team contains qualified nurses, paediatric nurses, physiotherapists and occupational therapists. This expertise enables us to coordinate, shape and prioritise the most effective rehabilitation, care and therapy packages.
Victoria McDermott
Midlands
Victoria is a clinical specialist occupational therapist and has a wealth of experience in case management. She is used to working collaboratively with both medical and legal professionals…
…and is a Managing Director of Breakthrough, handling her own portfolio of complex cases, as well as acting as Breakthrough’s Head of Case Management, supervising the wider CM team. Putting the client and family at the centre of all decisions is key to her approach.
Becky Milnor
Southwest
Becky is a physiotherapist with over 20 years’ experience and has an active caseload of case management clients with a principal remit of brain and catastrophic injury…
…she is experienced in managing care teams and navigating employment issues, as well as providing clinical support and guidance for clients with complex neurological injuries. Working in a holistic manner, her friendly approach and excellent communication skills mean that she successfully manages the most challenging of client’s personal circumstances and family situations.
Kate Morgan
Southwest
Kate is a competent and highly-motivated nurse with over a decade of experience including general paediatrics, A&E, critical care nursing, and palliative care…
…Communication and collaboration are core elements of Kate’s working style, and she places high importance on building strong working relationships. She is a tenacious advocate and aims to meet both the physical and emotional needs of anyone in her care. Kate is Breakthrough’s Clinical Lead, ensuring safe patient care is delivered across Breakthrough’s care services
Kate Golding
South and Southeast
Kate is a consultant nurse in child and adolescent mental health, and a highly experienced case manager with a special interest in brain injury and complex psychiatric/psychological trauma…
… She specialises in multi-trauma, mental health, head injury, autism, ADD, and learning disability. Kate case manages both child and adult clients, teaches nationally and internationally, provides clinical supervision and is a member of the MHFA England Advisory Committee.
Dr Simone Neil
London & Southeast
Simone is a qualified GP with both NHS and private clinical expertise and as such brings a strong understanding of medical and mental health conditions, treatments, and healthcare systems to her case management practice
…This enables her to thoroughly assess clients’ needs, develop appropriate comprehensive individualised rehabilitation plans, and collaborate effectively with healthcare professionals.
She focuses on building a rapport with clients, their families, and healthcare teams.
Jill Ferrie
Southwest
Jill qualified as an occupational therapist in 1998 and has spent much of her career specialising in the area of brain injury and neurological rehabilitation, both clinically and managerially…
…She has worked as a case manager since 2006 and uses her extensive rehabilitation experience to coordinate goal-directed programmes of care, treatment and therapy. Alongside case management, Jill prepares expert witness reports and leads a team of expert nurses and occupational therapists.
Chelsea Abbott
Midlands
Chelsea is a highly skilled occupational therapist who has been practising since 2009 in various clinical settings, and is a clinical expert in Assistive Technology…
… Chelsea’s highly organised approach ensures that she is responsive to client needs, providing tailored solutions and proactive support. She believes a strong rapport is built from trust and reliability and is a dedicated advocate for her clients.
Holly Luxton
Northwest
Holly is a highly experienced, award-winning case manager and occupational therapist and is a strong advocate for the use of a holistic approach to rehabilitation to support her clients following a personal injury or illness…
…Putting the client at the centre of the
rehabilitation process is of paramount
importance to Holly’s case management
practice. Holly manages Breakthrough’s Occupational Therapy Service and its team of associate therapists. She excels in coordinating multidisciplinary teams to develop comprehensive rehabilitation programs tailored to clients’ needs.
Fatimah Parkar
Southeast
Fatimah is a highly experienced Clinical Case Manager and Physiotherapist with over two decades of expertise in healthcare…
With a strong foundation in physiotherapy and specialist knowledge in paediatrics, musculoskeletal therapy, and vestibular rehabilitation, she brings a holistic and patient-centred approach to her work.
Laura Seager
Midlands
Laura is a Registered Learning Disability Nurse (RNLD) and Senior Case Manager with a strong clinical background, having gained significant experience working with children, adults and their families across in-patient, community and secure mental health settings…
…A strong advocate for her clients, Laura excels in assessing needs and working collaboratively to support individuals in achieving their day-to-day goals. She is passionate about empowering clients to exercise choice and control, promoting independence and enhancing quality of life, and is known for her warm, empathetic approach.
Claire Harris
Southwest
As a dedicated and highly experienced rehabilitative physiotherapist, Claire is passionate about helping people who have suffered a life changing event to live a purposeful and enjoyable life, and achieve their goals.
…Throughout her career, which spans 20 years, Claire has gained valuable experience working in many environments from intensive care through to community rehabilitation. She can offer valuable assessment skills, is experienced in personalised goal setting and excels in communicating efficiently with a multidisciplinary team.
Kate Lewis
Midlands
Kate is a registered nurse and works with children and adults with orthopaedic, brain and spinal cord injury. She has worked as a case manager for over 14 years and has gained a wealth of knowledge and experience…
…working with those who have litigation claims. Her specialisms include paediatric and adult trauma, spinal and acquired brain injury, orthopaedics, medical negligence and birth injury. She is always willing to go the extra mile to ensure her clients understand the process and progress of their cases. Kate is an Advanced BABICM Practitioner.
Fiona Reeks
Southwest
Fiona is an enthusiastic case manager and occupational therapist with over thirty years’ experience. She is routinely instructed to provide case management services for people with moderate to severe injuries
… and this encompasses a wide variety of conditions including orthopaedic and neurological injuries.
In recent years, she has taken a particular interest in the psychological adaptation to trauma including PTSD and continues to study this, and effective approaches to pain management, which are two not-uncommon difficulties experienced by her clients.
Emma Bumpstead
London & Southeast
Emma Bumpstead is a highly skilled and compassionate physiotherapist with over a decade of experience, encompassing clinical care, case management, and healthcare coordination.
…Her background spans musculoskeletal rehabilitation, long-term care planning, and healthcare policy implementation.
With a commitment to holistic patient care, Emma provides both physical and emotional support to clients, ensuring their needs are met with professionalism and compassion.
Debbie Wilson
Northwest
Debbie is a dedicated and experienced HCPC registered physiotherapist with 16 years of experience in a wide range of private and public settings in the UK and New Zealand…
…she is skilled in clinical assessment, work place assessments, functional rehabilitation, goal setting, communication, and collaboration with interdisciplinary teams. Debbie keeps the client at the centre of everything she does at all times.
Kirsty Parkes
Southwest
Kirsty is a dedicated Case Manager and Registered Nurse with over 14 years’ clinical experience across complex healthcare environments, including case management, chronic pain, community care, and specialist services…
She specialises in holistic rehabilitation planning, pain management, and coordinated care for individuals with complex and evolving needs.She has managed a varied caseload of adult and younger clients, supporting rehabilitation following traumatic injury, while developing strong expertise in multidisciplinary coordination and structured case management practice.
Cory Ryan
Midlands
Lisette Armour
Northwest
Lisette Armour is an experienced Case Manager with a robust clinical background as a Senior Occupational Therapist. She specialises in complex injury and safeguarding‑led cases, particularly where multi‑agency coordination, social services involvement, and risk management are critical to progress…
Her approach is forward‑thinking and adaptive, with a keen interest in emerging rehabilitation technologies and assistive technology for functional independence. She brings strong organisational skills, resilience under pressure, and an ability to synthesise complex information quickly to inform clear, defensible decision-making.
Jade Williams
London & Southeast
Jade is a Case Manager and qualified Social Worker with over 12 years of practice, registered with Social Work England. She brings a strong track record of delivering person‑centred, outcomes‑focused support to children, families, and vulnerable adults with a wide range of complex needs…
Recognised for her calm, organised, and responsive approach, Jade is a strong advocate for the individuals and families she works with. She values collaborative, multidisciplinary working and consistently builds effective relationships with clients, healthcare professionals, legal representatives, and wider stakeholders to promote coordinated, positive outcomes.
Amy Huzzard
Northeast
Amy Huzzard is an experienced Occupational Therapist, Case Manager and Expert Witness, bringing over 20 years’ clinical experience across neurological rehabilitation, including brain injury and stroke services…
With a particular strength in cognitive and vocational rehabilitation, Amy combines strong analytical skills with a practical, outcome‑focused approach. She is known for her thorough, empathetic style and ability to deliver structured, person‑centred plans.