Breakthrough Case Management Logo

Our Case Managers

Breakthrough Case Managers are all experienced professionals from a variety of clinical disciplines. Our team contains qualified nurses, paediatric nurses, physiotherapists and occupational therapists. This expertise enables us to coordinate, shape and prioritise the most effective rehabilitation, care and therapy packages.

It is normal to feel overwhelmed by new challenges following a life changing injury. The right Case Manager is here to help you and your family achieve maximum quality of life. The breakthrough moment comes when individuals and families are able to take back control and look forward with positivity and optimism.

Find a Case Manager

Lynsay Mills, Case Manager - Worcestershire, Herefordshire, Gloucestershire, Avon

Lynsay Mills

Worcestershire, Herefordshire, Gloucestershire, Avon, Oxfordshire

Lynsay graduated as a physiotherapist in 1998 and has additional training in hydrotherapy, upper limb rehabilitation, FES (functional electrical stimulation) and is a member of ACPIN (Association Of Chartered Physiotherapists In Neurology).

Becky Milnor Case Manager

Becky Milnor

Avon, Somerset, Devon, Cornwall

Becky is a chartered physiotherapist (Qualified Member of the Chartered Society of Physiotherapy) with over 20 years' experience in the profession.
She has worked within the NHS and the private sector as a specialist paediatric physiotherapist for the last 17 years.

Lisa Morgan-Shaw, Case Manager - Somerset, Devon,Cornwall

Lisa Morgan-Shaw

Case Manager & Head of Clinical Training

Somerset, Devon, Cornwall


Lisa is a registered general and children’s nurse with over 30 years’ experience in care homes, hospitals, schools, hospices and the community. Lisa is an experienced case manager and senior nurse, skilled in supervision, mentoring, training, coaching and teaching, and is Breakthrough Case Management’s Head of Clinical Training.Lisa is highly skilled in coordinating the activities of the multi-disciplinary teams working with her clients, establishing meaningful rehabilitation and supportive care packages.

Alice Golding, Case Manager - London, Surrey, West Sussex, Hampshire, Isle of Wight at Breakthrough Case Management

Alice Golding

London, Surrey, West Sussex, Hampshire, Isle of Wight

Alice is an assistant psychologist and a distance learning assessor. She has over 18 years’ experience in education working with both adults and children. She has held a variety of teaching, leadership and management roles in further education. Alongside her role as a case manager, she works within a multi-disciplinary team specialising in autism, special educational needs and disability.

Gill Walker, Case Manager - London, Surrey, Buckinghamshire, Hertfordshire

Gill Walker

London, Surrey, Buckinghamshire, Hertfordshire

Gill is a highly qualified advanced practitioner & consultant case manager. Since 2009, Gill has had her nurse registration validated in France and she now holds the diplôme infirmier européen validé as well as her UK NMC registration.

Kate Golding, Case Manager - London, Surrey, West Sussex, Hampshire, Isle of Wight at Breakthrough Case Management

Kate Golding

London, Surrey, West Sussex, Hampshire, Isle of Wight

Kate is a consultant nurse in child and adolescent mental health, she specialises in multi-trauma, mental health, head injury,  autism, ADD, learning disability. Kate case manages both child and adult clients, she teaches nationally and internationally, provides clinical supervision and has published works.

Case Manager for Avon, Somerset, Devon, Cornwall at Breakthrough Case Management

Kelly Cleland

Avon, Somerset, Devon, Cornwall

Kelly is a Physiotherapist with comprehensive experience in a broad range of settings. Kelly’s background in supporting clients with long term disabilities within a multidisciplinary team means that she is experienced in liaising with other services, joint goal setting and the importance of clear communication. Kelly holds professional registrations with the Health and Care Professions Council and The Chartered Society of Physiotherapy.

Case Manager for Cheshire, Lancashire, Staffordshire, Notts, Shropshire, Leicestershire  Herefordshire at Breakthrough Case Management

Rebecca Clemence

Cheshire, Lancashire, Staffordshire, Notts, Shropshire, Leicestershire  Herefordshire

Rebecca is a Registered General Nurse with experience in a variety of care settings (both NHS and private sector). Rebecca’s career in case management began in 2004 and she has extensive industry experience in both single and joint instructions, alongside accreditation as an expert witness. She provides a collaborative approach that assesses, plans, implements, monitors, and evaluates support options and services that meet the unique needs of individuals who have suffered traumatic injury. She is a member of NMC, CMSUK and BABICM.

Case Manager for Northumberland, Cumberland, Westmorland, Yorkshire and Lincolnshire at Breakthrough Case Management

Karen Keen

Northumberland, Cumberland, Westmorland, Yorkshire and Lincolnshire

Karen qualified as a mental health nurse in 1990 and has worked in a variety of clinical areas and as a case manager since 2012.  She has a particular interest in the area of complex pain and has completed an MSc module in Pain Management. Alongside case management, Karen is an accredited expert witness.  She has reported on individuals with traumatic brain injury, complex pain conditions, mental health problems, complex pain conditions and orthopaedic injuries. Karen is a member of NMC, CMSUK and MASCIP.

Case Manager for Northumberland, Cumberland, Westmorland, Yorkshire  Lincolnshire at Breakthrough Case Management

Jill Ferrie

Northumberland, Cumberland, Westmorland, Yorkshire  Lincolnshire

Jill qualified as an occupational therapist in 1998 and has spent much of her career specialising in brain injury and neurological rehabilitation, both clinically and managerially. Her career in case management began in 2006 and she has since supported both children and adults with a range of injuries. She also worked for ten years leading and developing a specialist occupational therapy service within a private healthcare and residential rehabilitation service. Jill is a member of CMSUK, BABICM and MASCIP.

Case Manager, Care Coordinator and Training Facilitator at Breakthrough Case Management

Jess Davies

Case Manager, Care Coordinator and Training Facilitator

Jess is our Care Coordinator and Trainer, managing and teaching in care packages for both adults and children with complex care needs. Alongside this,  Jess also has her own case management clients and has experience in both brain and spinal injury. Her empathetic approach combined with a determination to achieve the very best outcomes for clients ensures she is held in high regard.

Case Manager for Avon, Somerset, Devon, Cornwall
at Breakthrough Case Management

Aime Brown

Avon, Somerset, Devon, Cornwall

Aime is a Registered Mental Health Nurse with extensive supervisory experience in a variety of clinical settings, including a period spent managing a 64 bed complex care nursing home. Aime is experienced in liaising with other services, joint goal setting and the importance of clear communication. Aime is highly adept at making therapeutic recommendations, writing detailed reports, sourcing equipment and setting pertinent clinical objectives alongside SMART goals.

Contact Us
Please get in touch for a sensitive and informal discussion about how we can support your case management, rehabilitation and care needs.
Get in touch