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Our Case Managers

Breakthrough Case Managers are all experienced professionals from a variety of clinical disciplines. Our team contains qualified nurses, paediatric nurses, physiotherapists and occupational therapists. This expertise enables us to coordinate, shape and prioritise the most effective rehabilitation, care and therapy packages.

It is normal to feel overwhelmed by new challenges following a life changing injury. The right Case Manager is here to help you and your family achieve maximum quality of life. The breakthrough moment comes when individuals and families are able to take back control and look forward with positivity and optimism.

Find a Case Manager

Lynsay Mills, Case Manager - Worcestershire, Herefordshire, Gloucestershire, Avon

Lynsay Mills

Worcestershire, Herefordshire, Gloucestershire, Avon, Oxfordshire

Lynsay graduated as a physiotherapist in 1998 and has additional training in hydrotherapy, upper limb rehabilitation, FES (functional electrical stimulation) and is a member of ACPIN (Association Of Chartered Physiotherapists In Neurology).

Becky Milnor Case Manager

Becky Milnor

Avon, Somerset, Devon, Cornwall

Becky is a chartered physiotherapist (Qualified Member of the Chartered Society of Physiotherapy) with over 20 years' experience in the profession.
She has worked within the NHS and the private sector as a specialist paediatric physiotherapist for the last 17 years.

Lisa Morgan-Shaw, Case Manager - Somerset, Devon,Cornwall

Lisa Morgan-Shaw

Case Manager & Head of Clinical Training

Somerset, Devon, Cornwall

Lisa is a registered general and children’s nurse with over 30 years’ experience in care homes, hospitals, schools, hospices and the community. Lisa is an experienced case manager and senior nurse, skilled in supervision, mentoring, training, coaching and teaching, and is Breakthrough Case Management’s Head of Clinical Training.Lisa is highly skilled in coordinating the activities of the multi-disciplinary teams working with her clients, establishing meaningful rehabilitation and supportive care packages.

Alice Golding, Case Manager - London, Surrey, West Sussex, Hampshire, Isle of Wight at Breakthrough Case Management

Alice Golding

London, Surrey, West Sussex, Hampshire, Isle of Wight

Alice is an assistant psychologist and a distance learning assessor. She has over 18 years’ experience in education working with both adults and children. She has held a variety of teaching, leadership and management roles in further education. Alongside her role as a case manager, she works within a multi-disciplinary team specialising in autism, special educational needs and disability.

Gill Walker, Case Manager - London, Surrey, Buckinghamshire, Hertfordshire

Gill Walker

London, Surrey, Buckinghamshire, Hertfordshire

Gill is a highly qualified advanced practitioner & consultant case manager. Since 2009, Gill has had her nurse registration validated in France and she now holds the diplôme infirmier européen validé as well as her UK NMC registration.

Kate Golding, Case Manager - London, Surrey, West Sussex, Hampshire, Isle of Wight at Breakthrough Case Management

Kate Golding

London, Surrey, West Sussex, Hampshire, Isle of Wight

Kate is a consultant nurse in child and adolescent mental health, she specialises in multi-trauma, mental health, head injury,  autism, ADD, learning disability. Kate case manages both child and adult clients, she teaches nationally and internationally, provides clinical supervision and has published works.

Case Manager for Avon, Somerset, Devon, Cornwall at Breakthrough Case Management

Kelly Cleland

Avon, Somerset, Devon, Cornwall

Kelly is a Physiotherapist with comprehensive experience in a broad range of settings. Kelly’s background in supporting clients with long term disabilities within a multidisciplinary team means that she is experienced in liaising with other services, joint goal setting and the importance of clear communication. Kelly holds professional registrations with the Health and Care Professions Council and The Chartered Society of Physiotherapy.

Jill Ferrie

Senior Case Manager

Southwest, South, and Northeast

Jill qualified as an occupational therapist in 1998 and has spent much of her career specialising in the area of brain injury and neurological rehabilitation, both clinically and managerially. Jill has worked as a case manager since 2006 and uses her extensive rehabilitation experience to coordinate goal-directed programmes of care, treatment and therapy. Alongside case management, Jill prepares expert witness reports and leads a team of expert nurses and occupational therapists.
Jill is a member of CMSUK, BABICM and MASCIP. 

Susannah Barnes

Senior Case Manager

Southwest: Dorset, Wiltshire, Gloucestershire & Avon

Since qualifying as an Occupational Therapist in 1982, Susannah has worked in the fields of learning and physical disabilities, in particular with children and young adults who have complex needs and disabilities, including as a result of acquired brain injury, cerebral palsy, autistic spectrum disorder and various syndromes and endocrine disorders. With over 20 years of Case Management experience, Susannah has managed large care teams and overseen the recruitment of carers and treating professionals. Assertive, tenacious and calm under pressure, Susannah has a particular skill for dealing with challenging behaviours. Susannah is a member of HCPC, BAOT, BABICM and CMSUK.

Victoria McDermott

Senior Case Manager

South and Midlands

Victoria qualified as an Occupational Therapist in 2010 and has worked in a number of clinical fields including in acute and rehabilitative areas within the NHS and private sectors both within inpatient settings and in the community.
As a Case Manager Victoria handles a portfolio of complex cases; her specialisms include brain injury both acquired and traumatic, spinal cord injury, amputee, complex orthopaedic and poly trauma conditions.
Putting the client and family at the centre of all decisions is key to her approach and successful track record in case management.

Michelle Byard

Case Manager

Norfolk & East of England

Michelle is a highly experienced Emergency and Urgent Care Practitioner with a keen interest in mental health and spinal cord injury and has a case management portfolio of adult clients. Michelle is dedicated to supporting clients to ensure the best clinical and rehabilitation outcomes are achieved. Experienced in supervising multi-disciplinary teams within the workplace, she excels at organising under pressure and is a highly effective time manager. Michelle is skilled in identifying client needs, joint goal setting and setting clinical objectives. Her empathetic nature and excellent communication skills mean she is able to quickly build relationships with clients, their families and others involved in continuing care.

Dr Simone Neil
Case Manager

Central and Greater London

Simone is a qualified GP with both NHS and Private clinical expertise. Simone is passionate about patient care, research, teaching, lifestyle medicine and clinical development. Simone has broad experience as a doctor including general and acute/emergency medicine, occupational health, trauma and orthopaedics.

Contact Us
Please get in touch for a sensitive and informal discussion about how we can support your case management, rehabilitation and care needs.
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