Experience makes the difference
High impact case management delivered by well qualified, peer supervised clinicians – supporting you with safe and knowledgeable hands from the very start.
The Breakthrough philosophy is to find the right way forward for our clients using a team approach to rehabilitation and establishing solutions to maximise quality of life. Maintaining effective communication is pivotal to our success; we pride ourselves on listening to our clients and their families – what is important to you, is important to us. It’s how we make the difference!
Committed – Dependable – Thorough – Undaunted
Effective, Trusted & Valued Case Management
We believe our clients and their families are the people best placed to discuss what makes a good case manager.
David has complex care requirements and he needs 24 hour support. His family told us…. For us, it’s vital that a case manager is always available, whenever you need them. They must have the right contacts and know where to go or who to turn to in order to get things done. A case manager should be friendly but professional and have the right kind of personality to get on well with the person whose care they are managing, however complex their needs. Ultimately, a case manager is a voice for someone who isn’t always able to articulate their own needs, so they must be able to treat that person as an individual and their wellbeing must be at the forefront of everything the case manager does.
I really didn’t feel that we wanted or needed a case manager – how wrong I was!
We interviewed several people from different companies and then we met Catrin. I soon changed my mind about having a case manager, Catrin was so friendly and she had lots of different ideas about what we needed that I hadn’t thought about.
Catrin has worked with our family since summer and I can really say she has changed our lives – totally for the better. We now have a team working with us making life better for all of us, not just my son. When problems arise, she is there on the phone or email and she sorts it all out – she is like a friend to talk to, but she’s super professional in everything she does.
We’ve worked with Annabelle for around 18 months now and she’s never been anything but professional, thorough and efficient. She’s friendly, personable and always available when we need her – nothing phases her! David struggles with communication, but he gets on really well with Annabelle, who always takes the time to make sure his voice is heard. She puts his needs first and is kind and considerate towards him. David’s complex medical needs are sometimes difficult to understand, but because Annabelle has a medical background she’s perfectly placed to help explain situations and terminology to us. It also means she knows exactly who to approach within the system to get things done, and she never gives in!